We are proud to offer international shipping services to over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers and improve delivering service beyond all expectation.
How do you ship packages?
At the moment we have warehouses in North America, Europe and Asia and we ship products from closest warehouse to customer’s address. Packages will be shipped by EMS or through USPS depending on the weight or size of the product and the location of the warehouse.
Do you ship worldwide?
Yes. We provide free shipping on all orders to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
|COUNTRY||SHIPPING TIME (business days)|
|United States||10 - 15|
|Oceania : Australia, New Zealand||10 - 15|
|Europe||10 - 15|
|North America : Canada||10 - 20|
|Other Countries||10 - 30|
*This doesn’t include our 2-5 business day processing time &
If your country is not on the list, please contact us.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
If you have any other questions, please contact us and we will do our best to help you.
If you still feel you need help tracking your package or would like to learn more about it, please contact us by email at Support@pupsafety.co If you don't receive your package after 30 days you need to contact us before so we can find a solution.